We would like to thank everyone who has continued to support us, while we work to sort out the many issues on the site right now. These are not the standards of service that we strive to provide, and we are working on gathering the resources that we need to do a better job supporting our communities.
Translated into BR Portuguese by BA Nantes
Translated into Spanish by BA Orlando
Translated into German by BA Lukas
Translated into Dutch by BA Max
Essentially, almost all the bugs on the site right now are caused by lag issues. Interest in the new design of the site and Turntable shutting down has resulted in a surge of people visiting the site. This has been on top of the substantial growth we’ve been experiencing for the past year, which began to strain the site several months ago. On busy days, we now get about 100 times more traffic than when most of the backend code of the site was written. That’s a lot for any site to handle, and is completely unrelated to the new design.
Yes, we were aware of these problems, and we’ve been working to address them. Prior to these bugs, we had already launched a new, robust chat engine, and had begun testing a more efficient media player. Though it may seem like nothing has been done for a couple months now, many of the changes are not explicitly visible on the front end of our site. Still, we will admit that development has not moved as quickly as we would like, mostly because our Development Team is very small. For months we’ve been trying to find the right, talented developers to join our team, and we have only just found the talent that we need.
Based on the incredibly helpful feedback of our community on our help desk, we’ve identified the following common issues:
- When a song ends, the player does not automatically advance to the next song
- Points are not updating correctly
- After a song plays it does not automatically move to the bottom of a playlist
- People are unable to join communities or load the site
- Changes to staff do not update correctly
- Banning and unbanning do not update correctly
- Changes to the DJ waitlist do not update correctly
- When people leave the site, their avatar stays in the community
Additionally, Soundcloud has been having their own stability issues completely independent of our issues. We have been working with Soundcloud’s support team to resolve these issues.
Thank you so much for the offers for help and donations. We cannot express how deeply your support touches us. Reading through your comments always puts us in a better mood. We are financially healthy, and we’ve just hired a new developer this week. So for now, we will not ask any more of our communities than their continued patience and support.
Please remember that we’re still a small, startup company with limited resources, working around the clock to bring you plug.dj for free. We do this because we are dedicated to building positive international communities for sharing and discovering music. The same bugs that affect you, affect us. We are not happy about it either, but we can’t afford to get frustrated. Instead, our team is staying positive, and working for you through Thanksgiving, because we are thankful for every member of every community on our site.
If you are experiencing any issues we did not mention, please make sure that you submit them to our help desk.